Frequently
Asked Questions

Below is a list of the most common questions that we get asked about our service model. Scroll farther down to see questions related specifically to our laboratory testing procedures.
Can anyone use the Lab Genius’s services?

Yes! Whether you’re a hospital, nursing home, private resident, or even another laboratory, The Lab Genius has a service model that can accommodate your needs. We provide everything from lab sample collections and testing through to results analysis, and offer an intuitive and easy-to-use tech platform that enables everyone to receive results quickly online.

What are the requirements to begin using The Lab Genius?

The Lab Genius independently verifies the authenticity of every facility and patient before we onboard them to our platform and begin servicing them. If you’re a facility, lab, or hospital, this means we will request a tour of your facility and require documentation, such as patient demographics and billing info, to verify your business. If you’re a private resident, we will require a birth certificate, social security number, and driver’s license to validate your citizenship and identity.

How much do The Lab Genius’s services cost?

It depends on who you are and what you’re using us for. Typically, The Lab Genius offers contractual services to hospitals and care centers to manage lab testing and collections workflows on their behalf. For private residences, services can be paid for in individual scenarios and on as as-needed basis. Contact our office to request specific pricing for your situation.

How do I create an account?

Interested in signing up with The Lab Genius? It’s easy! Just shoot us a quick message on our contact page and we will reach out to walk you through the necessary steps for performing due diligence. Once you’ve been confirmed, we’ll create an account for you online and you’re ready to begin using our services!

How do I download The Lab Genius’s mobile software?

The Lab Genius portal is available on both desktop and mobile software and is accessible by anyone who has an account. We are responsible for initially creating your account, but once you receive your login credentials, you’ll be able to access our interface on any device and at any time for quick and efficient results.

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Laboratory
related questions

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Do you own your own laboratory or do you outsource?

The Lab Genius manages every test through our own nationally certified laboratory, which is managed exclusively by our in-house personnel. All of our employees have 10+ years experience in laboratory and medical device roles and are fully equipped to manage every aspect of both clinical and molecular testing workflows.

What types of laboratory analysis do you perform?

The Lab Genius performs both clinical and molecular analysis on every test sample we receive. Clinical analysis refers to the use of traditional cultures for identifying pathogens and infectious diseases, while molecular analysis uses a new innovative process called Molecular qPCR to identify unique genomes (DNA / RNA sequences) that are specific to certain pathogens.

How long do results take to receive once I submit a sample?

Molecular results for every test are typically available within 48 hours from the time the sample is received and processed by our laboratory. Clinical analysis is generally available within 72 hours.

How are results posted, and what if I need more information?

If you receive your lab results but would like more information concerning the pathogens detected, the antibody resistance levels of the pathogens, or the best treatment options, The Lab Genius can provide these sophisticated analyses upon request and for an additional surcharge.

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Get In Touch

Come and visit our quarters or simply send us an email anytime you want. We are open to all suggestions from our audience.
Call us
Direct: +1-470-355-0478
Fax: +1-678-623-3950
Email Us
info@thelabgenius.com
sales@thelabgenius.com
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The Lab Genius

The Lab Genius provides digital laboratory testing and results services to a nationwide customer base of hospitals, clinics, and individual users and patients.

Subscribe

If you wish to receive our latest news in your email box, just subscribe to our newsletter. We won’t spam you, we promise!

The Lab Genius

The Lab Genius provides digital laboratory testing and results services to a nationwide customer base of hospitals, clinics, and individual users and patients.

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